Refund policy

Returns are never fun for anyone, but we understand that it may happen at some point.  Ordering a black t-shirt and getting a a pink zebra-striped shirt or a shirt with an over-pixelated image someone found of you on the internet eating sushi at a gas station may be funny, but that is not what you ordered, and we want to make it right.  Also, sometimes our printers resort to day-drinking due to the abysmal conditions at the 5-star tropical resort they live under (we're not paying above ground prices), and oopsies happen during production.      

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.  Not 31 or 32 days, or 5 years, but 30 days.  30 days should be plenty of time to look at it and figure out if it is indeed the black t-shirt you ordered.  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.  If we get it back and find pit stains or nacho cheese sauce on it, or if it smells like it had a fun night out drinking at a Taylor Swift concert, we're going to assume you "used" it.  It's yours, really, yes the t-shirt is yours.    

To start a return, you can contact us at freakingreturns@freakinglasers.com and provide a brief explanation of what went wrong.  You will be provided with a return address upon approval.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will replace a product as appropriate, but as a general rule we try replace products rather than issue refunds if possible.  You are ordering a black t-shirt with a funny slogan or picture on it - there's no way you receive this and think "that wasn't what I thought it was going to be".  We get it, sometimes things happen and a product may have a defect or issue.  We'll make sure you get a new one promptly.  We might even do it with a smile!